Network Management

UDT licensing shows all ports are used even though some ports have been unmonitored

The article helps resolve the issue in UDT, where it shows a different monitored port count even if ports were unmonitored.

First published date

9/5/2020 3:22 PM

Last published date

1/21/2026 9:33 PM

Overview

UDT reports that all license port counts are consumed even if some ports were unmonitored.
This is common for limited UDT license.

Product section

User Device Tracker

Resolution

Please follow the steps below to address the licensing issue:

NOTE: Ensure a good SolarWinds database backup.
  1. RDP on the SolarWinds server.
  2. Open the database manager and run the query below:
-- Scripts are not supported under any SolarWinds support program or service.
-- Scripts are provided AS IS without warranty of any kind. SolarWinds further
-- disclaims all warranties including, without limitation, any implied warranties
-- of merchantability or of fitness for a particular purpose. The risk arising
-- out of the use or performance of the scripts and documentation stays with you.
-- In no event shall SolarWinds or anyone else involved in the creation,
-- production, or delivery of the scripts be liable for any damages whatsoever
-- (including, without limitation, damages for loss of business profits, business
-- interruption, loss of business information, or other pecuniary loss) arising
-- out of the use of or inability to use the scripts or documentation.

UPDATE dbo.UDT_Port SET IsMonitored = 0 WHERE Ismonitored = 1 and IsMissing = 1
UPDATE dbo.UDT_Port SET IsMonitored = 0 WHERE Ismonitored = 1 and IsExcluded = 1