Network Management

UDT Remote Event Log Jobs failed

How to resolve the UDT error - UDT Remote Event Log Jobs failed

First published date

10/15/2018 7:45 PM

Last published date

10/15/2018 7:45 PM

Overview

The following message appears in the yellow notification banner when logged in to the Orion Web Console:

UDT Remote Event Log Jobs failed

Product section

User Device Tracker

Cause

This occurs when the AD account that UDT uses is not a member of the Event Log Readers group on the applicable domain. In some cases, this can be a bug which is fixed in UDT v3.2.2 Hotfix 2.

Resolution

Verify that the UDT user account is a member of the Administrators group on the target domain controller or a limited account with privileges to access the remote security event log and directory service on the remote domain controller.
- Note: If you UDT is using a limited account, verify that it is a member of the following groups.
- Domain Users Distributed COM Users
Verify that the permissions for the AD account that UDT uses is a member of the Event Log Readers. Refer to Monitoring Active Directory - Video .
If your version of UDT is v3.2.2 or earlier, upgrade to v3.2.3 or apply UDT v3.2.2 directly. UDT 3.2.3 contains the HotFix which resolves this issue. Alternatively, you may apply UDT v3.2.2 Hotfix 3 directly.

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