Network Management

Troubleshooting hardware health polled via WMI

This article details how to troubleshoot hardware health polled using Windows Management Instrumentation (WMI).

First published date

7/17/2019 1:57 PM

Last published date

11/21/2019 8:14 PM

Overview

This article provides instruction on how to troubleshoot hardware health polled using Windows Management Instrumentation (WMI).

Verify the conditions below have been met before you proceed:

  • The Node is already successfully added as WMI
  • WMI is working properly on the Remote server. For more information on troubleshooting WMI integrations, see Troubleshoot AppOptics APM integrations
  • The Manager is already installed on the remote server and is running.

Product section

Orion Platform

Resolution

1. Connect from the SAM server or the additional poller server to the Remote Server using wbemtest.exe application

Connect from the location where the problematic node is being polled.

For the namespace specify:
  • IBM and HP devices: \\'RemoteServerIpAddress'\root
  • Dell devices: \\'RemoteServerIpAddress'\root \cimv2

 

2. Enter the administrator credentials

 

 

3. Run Query
select * from __Namespace Where Name = 'vendor'

Replace vendor with the specific vendor namespace name:
  • HPQ (for HP)
  • Dell
  • IBMSD (for IBM)

4. If the proper namespace is founded, connect to this namespace

  • For IBM: \\'RemoteServerIpAddress'\root\IBMSD
  • For HP: \\'RemoteServerIpAddress'\root\HPQ
  • For Dell: \\'RemoteServerIpAddress'\root\cimv2\Dell

5. Run Query for specific info

select Manufacturer, Model, SerialNumber from CIM_Chassis







You can use this guide to check other classes polled for Hardware Information's for each manufacturer. 

  • If the test wasn't successful please check if the Manufacturer Manager or Agent on Remote machine is configured correctly. Missing namespace and classes in those namespaces for WMI are added by manufacturers Manager or Agent and check its version.
  • If the select for CMI_Chassis class was successful but you still are unable to poll other details about the hardware check the other classes.
    • If they are missing or the information's returned by the remote server are wrong. Try reinstall the Manufacturer Manager or Agent on the polled server.
  • If the server in question is HP check in yours OpenManager what provider you have installed and what datastore is used for exposing the Hardware status information. In this case you should have Wbem provider installed and Wbem datastore enabled.