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Troubleshooting Kiwi Syslog Web Access issues after upgrading to Kiwi Syslog versions 9.8.0 or 9.8.1

This article shows troubleshooting steps on how to resolve issues with Kiwi Syslog Web Access after upgrading to Kiwi Syslog versions 9.8.0 or 9.8.1

First published date

2/18/2022 6:12 AM

Last published date

2/4/2026 12:32 AM

Overview

Older Kiwi Syslog Web Access versions use Utildev for managing the Web Access feature. In Kiwi Syslog version 9.8.0 or newer, Web Access is now configured through IIS.

Here are some issues you might encounter with Kiwi Syslog Web Access after upgrading to version 9.8.0 or later.

Note: For information about upgrades, see the KSS upgrade guide.

Scenario 1:

Kiwi Web Access is already accessible via HTTPS. However, when the user is trying to log in to Kiwi Web Access, it is still generating a Server Error.

In the URL you will see:

https://kiwiwebaccessurl::8443/Gateway.aspx?ReturnUrl=%2fServerError.aspx

Scenario 2:

Kiwi Web Access is accessible but the page just loops back to the login prompt after entering the Web Access credentials.

Scenario 3:

Kiwi Web Access is NOT accessible through a web browser.

Product section

Kiwi Syslog Server

Resolution

Resolution 1:

1. Stop the Kiwi Syslog Server service.

  • Click Start > All Programs > Kiwi Syslog Service Manager. 
  • To stop the service, Click Manage > Start the Syslogd Service.
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2. Stop the Kiwi Web Access Service (via Internet Information Services (IIS) Manager).

  • Launch IIS. 
  • Expand 'Sites'
  • Highlight 'Kiwi Syslog Web Access' > click 'Stop' under the Actions pane at the right panel
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3. Create a backup of the 'App_Data' folder. 

  • Open Windows File Explorer
  • Navigate to "C:\Program Files (x86)\SolarWinds\Kiwi Syslog Web Access\html\App_Data" and create a backup copy of this folder.
  • Note: If the App_Data folder is not found in the default location, search the other drives from the server. 

4. Navigate to this directory: "C:\Program Files (x86)\SolarWinds\Kiwi Syslog Web Access\html\App_Data"
5. Delete all the files inside this folder EXCEPT for 'Event-blank.sdf' and 'System.sdf'
6. Copy the 'Event-blank.sdf' file and rename it to 'Event.sdf'
7. Leave the original 'Event-blank.sdf' in this directory.
8. Start the Kiwi Web Access Service through IIS
9. Start the Kiwi Syslog Server service through the Kiwi Syslog Service Manager
10. Login to Kiwi Web Access Again

NOTE: Ensure to re-launch your web browser after following the instructions above. It also helps to clear the browser cache.

Resolution 2:

1. Stop the Kiwi Syslog Server service.

  • Click Start > All Programs > Kiwi Syslog Service Manager. 
  • To stop the service, Click Manage > Start the Syslogd Service.
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2. Stop the Kiwi Web Access Service (via Internet Information Services (IIS) Manager).

  • Launch IIS. 
  • Expand 'Sites'
  • Highlight 'Kiwi Syslog Web Access' > click 'Stop' under the Actions pane at the right panel
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3. Create a backup of the 'App_Data' folder. 

  • Open Windows File Explorer
  • Navigate to "C:\Program Files (x86)\SolarWinds\Kiwi Syslog Web Access\html\App_Data" and create a backup copy of this folder.
  • Note: If the App_Data folder is not found in the default location, possibly that default location was not used to install Kiwi Web Access. 

4. Uninstall Kiwi Syslog Web Access

  • Launch Control Panel and go to Programs and Features
  • Locate 'Kiwi Syslog Web Access' and uninstall

5. Navigate to "C:\Program Files (x86)\Syslogd\Setup"

  • Right-click 'KiwiSyslogWebAccess_9.8.0_Setup.exe' and select 'Run as Administrator'
  • Complete the prompts and ensure to take note of the Administrator password

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6. Navigate to this directory: "C:\Program Files (x86)\SolarWinds\Kiwi Syslog Web Access\html\App_Data"
7. Delete all the files inside this folder EXCEPT for 'Event-blank.sdf' and 'System.sdf'
8. Copy the 'Event-blank.sdf' file and rename it to 'Event.sdf'
9. Leave the original 'Event-blank.sdf' in this directory.
10. Start the Kiwi Web Access Service through IIS
11. Start the Kiwi Syslog Server service through the Kiwi Syslog Service Manager
12. Login to Kiwi Web Access Again

Resolution 3:

The Kiwi Web Access port is being used by another application within the same server. 

By default, Kiwi Web Access will utilize port 443 from IIS. 

To confirm what port is being used by Kiwi Web Access:

  • Launch IIS. 
  • Expand 'Sites'
  • Highlight 'Kiwi Syslog Web Access' > click 'Bindings' under the Actions pane at the right panel
  • The 'Site Bindings' window will appear and show what port is used by Kiwi Web Access. 
  • The server administrator should identify if there are other services that are using the port, or decide if they will assign another port for Kiwi Web Access
  • If the Kiwi Web Acces port will be changed, ensure to restart both the Kiwi Syslog service and the Kiwi Web Access service.

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