Security Compliance

Troubleshooting HTTP status 404 errors in Patch Manager

This article addresses an error that displays in the Patch Manager Admin Console when you connect to a WSUS server. Error message: The request failed with HTTP status 404: Not Found.

First published date

11/29/2018 10:39 PM

Last published date

11/29/2018 10:39 PM

Overview

When you log in to the Patch Manager Admin Console and connect to a WSUS Server, the following message is displayed:

The request failed with HTTP status 404: Not Found.

Product section

Patch Manager

Cause

Patch Manager is configured to connect to the WSUS server on a port that is not configured for the WSUS server.This is a common issue in environments that use a port other than 80 for WSUS.

Note: WSUS 6 (installed on Windows Server 2012) installs on port 8530 by default.

Resolution

Update the WSUS configuration in Patch Manager to include the correct port.

  1. Log in to the Patch Manager Admin Console. 
  2. In the navigation pane, expand Enterprise and select Update Services.
  3. In the Add or Modify WSUS Server window, click the Server Name drop-down menu and select a WSUS server. 
  4. In the Port field, enter the correct port. 
  5. Click Test Connection.
    If the test fails, double check the port value and then try the test again.
  6. When completed, click Save.