Network Management

Troubleshoot deleted Network Atlas maps in Orion Platform products

Active diagnostics detects 'Deleted maps and objects check'

First published date

10/29/2018 4:23 PM

Last published date

2/4/2022 3:16 PM

Overview

When active diagnostics detects deleted maps and deleted maps objects in your Orion Platform products, delete these records from the database so that it does not affect Network Atlas from working correctly or crashing.

Product section

Orion Platform

Cause

Records for deleted Network Atlas maps and related objects have the IsDeleted flag set to 1 but not deleted from the SolarWinds Orion database.

Resolution

To resolve the issues, delete records for deprecated Network Atlas maps and deleted maps objects from the SolarWinds Orion database:

RDP to Main Poller
Stop all services using the Orion Service Manager (Default location: C:\Program Files (x86)\SolarWinds\Orion\StopNetPerfMon.exe)
Open Database Manager (Default location: C:\Program Files (x86)\SolarWinds\Orion\DatabaseManager.exe)

Execute the following query:

-- Scripts are not supported under any SolarWinds support program or service.
-- Scripts are provided AS IS without warranty of any kind. SolarWinds further
-- disclaims all warranties including, without limitation, any implied warranties
-- of merchantability or of fitness for a particular purpose. The risk arising
-- out of the use or performance of the scripts and documentation stays with you.
-- In no event shall SolarWinds or anyone else involved in the creation,
-- production, or delivery of the scripts be liable for any damages whatsoever
-- (including, without limitation, damages for loss of business profits, business
-- interruption, loss of business information, or other pecuniary loss) arising
-- out of the use of or inability to use the scripts or documentation.

DELETE FROM MapStudioFiles WHERE IsDeleted = 1

Run the Database Maintenance (Default location: C:\Program Files (x86)\SolarWinds\Orion\Database-Maint.exe)
Start all services using the Orion Service Manager

By following these step's the deprecated map objects will be removed from the Orion database.

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.