Network Management

Troubleshoot Missing BGP/Whois/Contact Information

Use this information to verify that your environment is properly configured to support the retrieval of BGP/Whois information.

First published date

11/1/2018 12:19 AM

Last published date

8/3/2022 9:28 PM

Overview

Follow the steps below to verify that your environment is properly configured to support the retrieval of BGP/Whois information. If no BGP is displayed when highlighting the nodes this is a known issue with NPM 12.0 and was fixed in NPM 12.0.1. This will also generate multiple errors in the Netpath logs. 

Product section

Network Performance Monitor

Resolution

  1. Add NetPath probes for the following sites corresponding to the geographic region of the Orion server to verify that the Orion Server has access to the appropriate server. If NetPath shows the two sites added as being OK, move to step 2.
    REGIONHOSTNAMEPORT
    All

    whois.iana.org 

    		43
    North America

    whois.arin.net 

    		43
    Europe

    whois.ripe.net 

    		43
    Latin America

    whois.lacnic.net 

    		43
    Africa

    whois.afrinic.net 

    		43
    Asia-Pacific

    wq.apnic.net/whois-search/static/search.html 

    		43
  2. Download the WHOIS query tool and verify that queries return data when run form the same server as Orion for the nodes that were not returning information within NetPath. If the tool does not return a query, then the issue is likely related to a firewall blocking the response. If the query is returned, proceed to Step 3.
  3. Enable the IsTwoPhaseEnabled option via in the Orion Advanced Configuration page http://<your server>/Orion/Admin/AdvancedConfiguration/Global.aspx. Try adding a new path to a different address to ensure that the new option is working. If this does not help, proceed to step 4.
  4. Enable Log Debugging and send logs to support.