Network Management
Troubleshoot Configuration Wizard issues
This article provides basic steps on to troubleshoot a SolarWinds Orion Configuration Wizard related issues
First published date
Last published date
Overview
- Fast resolution and isolation of your System Down issues.
- Server in isolated environment - cannot send diagnostics to SolarWinds, or WebEx sessions not allowed.
- Faster response from SolarWinds Support team.
- Finding the root cause of your issue quickly
- Configuration Wizard live activity / Running Configuration Wizard from Centralized upgrade
- Configuration Wizard is not running
- Configuration Wizard is stuck
- Configuration Wizard is not moving
- Configuration Wizard has an Error
- Configuration Wizard failure
- Configuration Wizard completion Start and completion time
Product section
Cause
| Important: SolarWinds strongly recommends creating a full system snapshot of the Orion database/Orion database server before upgrading or making significant system changes. |
Please collect Orion Diagnostics before following the steps in order to understand the root cause of the issue
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There might be multiple reasons where Configuration Wizard performance issues or failure can be tracked using below method.
Please also bookmark This article provides basic steps on to troubleshoot a SolarWinds Orion application that is down.
Basic SolarWinds Orion Troubleshooting Guide
Resolution
How to install Kiwi Log Viewer
Default location installation (Install directory ) In case you have installed Solarwinds application on another drive please check
C:\Program Files (x86)\SolarWinds\Orion\Kiwi_LogViewer_2.1.0_Win32.setup.exe
Once installation done. Click on open Configuration Wizard log file you wish to watch and track the activity and Errors during this activity .
Configuration wizard logs (ProgramData is system hidden):
C:\ProgramData\SolarWinds\Logs\Orion\ConfigurationWizard.log
Make sure you change the file type to All files.
Select your log file and open
Create filter for your Errors (Make sure you type caps looks (ERROR)
Click on "Highlight" icon
Then
Click on the Tail icon to view the live and last activity for Configuration Wizard
Lines with ERROR will be highlighted here is an example below.
You can easily track the Time and Date and current activity on Configuration Wizard log
TIP : There might be more than one Error . In case you have any Error reported check all the Errors there might be another Error above which is possible root cause .
In case of any issue you can open a support ticket. See Tips and Tricks on opening a Support Ticket with SolarWinds.
You can also search the Error under Solarwinds Success Center and find the related KB for your issue.
Orion Service logs
Orion logs are always available under the following locations (ProgramData is system hidden):
C:\ProgramData\SolarWindsC:\ProgramData\SolarWinds\Logs\Orion
Which logs i should check while upgrading or installing Orion ?
When running upgrade from centralized upgrade (Web Console )
C:\ProgramData\SolarWinds\Logs\Administration\AdministrationService.log
When Running the Installer executable
C:\ProgramData\SolarWinds\Logs\Installer\OrionInstaller.BootStrapper.log
Installer logs
Solarwinds installation / Upgrade log file
C:\ProgramData\Solarwinds\Logs\Installer\__Dated__Folder__\AdministrationService.Client
Example scenario
The Orion JobEngine is flapping and unable to start.
Open the log file below. Check the Tail of file and check what type of error you receive when the service fails.
C:\ProgramData\SolarWinds\JobEngine.v2\Logs\SolarWinds.JobEngineService_v2_13.log
Solarwinds Information Service V3
C:\ProgramData\SolarWinds\InformationService\v3.0\Orion.InformationService.log
Solarwinds Recommendation service is flapping
C:\ProgramData\SolarWinds\Logs\Recommendations\Recommendations.Services.log
SolarWinds Cortex service is flapping
C:\ProgramData\SolarWinds\Logs\Cortex\cortex.log
Configuration wizard logs
C:\ProgramData\SolarWinds\Logs\Orion\ConfigurationWizard.log
Where Solarwinds Services Registry stored when running Configuration Wizard ?
| HKEY_LOCAL_MACHINE\SOFTWARE\SolarWinds.net\ConfigurationWizard\ServicesName | OrionModuleEngine |
| HKEY_LOCAL_MACHINE\SOFTWARE\SolarWinds.net\ConfigurationWizard\ServicesName | SolarWindsAdministration |
| HKEY_LOCAL_MACHINE\SOFTWARE\SolarWinds.net\ConfigurationWizard\ServicesName | SWCollectorService |
| HKEY_LOCAL_MACHINE\SOFTWARE\SolarWinds.net\ConfigurationWizard\ServicesName | SolarWindsSyslogService |
| HKEY_LOCAL_MACHINE\SOFTWARE\SolarWinds.net\ConfigurationWizard\ServicesName | SolarWindsTrapService |
| HKEY_LOCAL_MACHINE\SOFTWARE\SolarWinds.net\ConfigurationWizard\ServicesName | SWJobEngineSvc |
| HKEY_LOCAL_MACHINE\SOFTWARE\SolarWinds.net\ConfigurationWizard\ServicesName | SWInfoServiceSvc |
| HKEY_LOCAL_MACHINE\SOFTWARE\SolarWinds.net\ConfigurationWizard\ServicesName | SWInfoServiceSvcV3 |
| HKEY_LOCAL_MACHINE\SOFTWARE\SolarWinds.net\ConfigurationWizard\ServicesName | SWJobEngineSvc2 |
| HKEY_LOCAL_MACHINE\SOFTWARE\SolarWinds.net\ConfigurationWizard\ServicesName | SolarWindsCortex |
| HKEY_LOCAL_MACHINE\SOFTWARE\SolarWinds.net\ConfigurationWizard\ServicesName | SolarWindsRecommendations |
| HKEY_LOCAL_MACHINE\SOFTWARE\SolarWinds.net\ConfigurationWizard\ServicesName | SolarWindsAlertingServiceV2 |
| HKEY_LOCAL_MACHINE\SOFTWARE\SolarWinds.net\ConfigurationWizard\ServicesName | RabbitMQ |
For more details in relation to a fresh install in case needed / deployment if needed please find the KB post below.
How to Install NPM and Other Orion Platform Products - Video
Prepare to install or upgrade Orion Platform products
If issues remain, you can open a support ticket. See Tips and Tricks on opening a Support Ticket with SolarWinds.