Network Management

Transfer Setup Error In NCM When Downloading a Config

If you receive a Transfer Setup error In NCM when you are downloading a config, open the NcmBusinessLayerPlugin.log and look for the following error : Creating an instance of the COM component with CLSID {69251387-0BFD-4780-BE5E-D2E6492F6C42} from the IClassFactory failed due to the following error: 800a01ad Exception from HRESULT: 0x800A01AD.

First published date

10/23/2018 4:00 PM

Last published date

10/23/2018 4:00 PM

Overview

If you receive a Transfer Setup error In NCM when you are downloading a config, open the following log file:

C:\ProgramData\Solarwinds\Logs\Orion\NCM\NcmBusinessLayerPlugin.log

Look for the following error :

ERROR SolarWinds.NCM.Transfer.TransferSetupHelper - NCMTransfer IP:158.243.252.10 - Setup Session ErrorSystem.Runtime.InteropServices.COMException (0x800A01AD): Creating an instance of the COM component with CLSID {69251387-0BFD-4780-BE5E-D2E6492F6C42} from the IClassFactory failed due to the following error: 800a01ad Exception from HRESULT: 0x800A01AD.

If you see this error, it means that the registry keys associated with the COM Service have been corrupted.

Product section

Network Configuration Manager

Cause

This can be caused by several different things, including STIG(s). The registry keys at this point are likely unrecoverable.

Resolution

  1. Upgrade to NCM 7.8, which does not use COM for config transfer.
  2. You can try to repair NCM from Add/Remove programs.
  3. If you have a snapshot of the VM that you can revert to, you can try that. 
  4. However, the end result is likely to be that the software will need to be reinstalled on a clean machine. We have yet to see an instance where broken registry keys related to the COM service have been fixed/resolved without having to perform a clean installation of NCM.