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Tomcat web applications fail after upgrading to macOS 10.13.x (High Sierra)

This article addresses an issue that causes Web Help Desk and all web applications to fail when you upgrade your Web Help Desk server macOS 10.3.x (High Sierra).

First published date

10/18/2018 11:20 AM

Last published date

3/31/2020 2:22 PM

Overview

When you upgrade your Web Help Desk server to Apple^® macOS^® 10.13.x (High Sierra), all Apache^® Tomcat^®web applications fail.

Product section

Web Help Desk

Cause

Oracle^® Java™ bug.

Resolution

Applies To:

macOS 10.13.x
Apache Tomcat 7.0.x

Disable GNU zip (.gzip) compression for the connector port assignments in the Apache Tomcat server template file.

Stop Web Help Desk.
Navigate to /Library/WebHelpDesk/conf.
Open the tomcat_server_template.xml file in a text editor (such as TextEdit).
Disable connector compression for the Web Help Desk HTTP Start connector port assignments.
1. Locate the following entry:
```
@@@WEBHELPDESK_HTTP_START@@@
```
2. Under the first connector port assignment, locate:
```
compression="on"
```
3. Change the parameter to:
```
compression="off"
```
4. Repeat step a through step c for the second connector port assignment.
Disable the connector compression for the Web Help Desk SSL Start connector port assignments.
1. Locate the following entry:
```
@@@WEBHELPDESK_SSL_START@@@
```
2. Under the first connector port assignment, locate:
```
compression="on"
```
3. Change the parameter to:
```
compression="off"
```
4. Repeat step a through step c for the second connector port assignment.
Save and close the file.
Start Web Help Desk.

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third party content at your own risk, and you will be solely responsible for the incorporation of the same, if any.

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.