Customer Service

Change password for an Individual User Account in Customer Portal

This article describes how you can change your password for your Individual User Account within the Customer Portal.

First published date

10/11/2018 3:55 PM

Last published date

3/7/2025 11:23 PM

Overview

Whether you've forgotten your current password or simply want to update it for security reasons, you will be able to update your password to ensure that your account remains secure and easily accessible.

You will be able to update/ change your password through the customer portal.

Product section

Customer Service

Resolution

If a password has been forgotten and needs to be reset, please refer to: Reset the login password on the Customer Portal

To reset your password via your Customer Portal, follow the below steps:
1. Go to ACCOUNT tab and select Profile.

2. On the PERSONAL INFORMATION section, Click CHANGE PASSWORD.

3. Complete the fields and your password will be changed.

Note:

SolarWinds now requires passwords to be changed every 90 days.

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.