Network Management

Third party ticketing system integration with Orion

The article includes details about integrating third-party ticketing systems with the Orion platform.

First published date

10/18/2018 9:07 AM

Last published date

2/7/2022 3:05 PM

Overview

This article provides information regarding SolarWinds products integrated with third-party trouble ticketing systems, such as Remedy Trouble Ticketing System, or ServiceNow.

Product section

Network Performance Monitor

Resolution

See the following documents for more information:

Orion Trouble Ticket System Integration
SolarWinds Orion Integration with Remedy Trouble Ticketing System (THWACK post)
Integrate NPM with ServiceNow (NPM 12.0 and later)

Integration examples (THWACK posts):

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.