Network Management

There was an error retrieving data from SolarWinds Information Service Invoke failed

This contains the steps to resolve an issue where some views that contain NCM resources fail to load. The web console will display the error: "There was an error retrieving data from SolarWinds Information Service Invoke failed, check fault information." If you pull up the Information Service log, you will see errors similar to: ERROR SolarWinds.InformationService.Core.InformationService - (null) Exception caught in method Invoke System.IO.FileNotFoundException: Could not load file or ass

First published date

10/15/2018 8:40 PM

Last published date

10/15/2018 8:40 PM

Overview

This articles describes the steps to resolve an issue where some views that contain NCM resources fail to load.  The Web Console displays the following error message:

 

There was an error retrieving data from SolarWinds Information Service
Invoke failed, check fault information.

 

In Information Service log, the following message is seen:

 

ERROR SolarWinds.InformationService.Core.InformationService - (null) Exception caught in method Invoke
System.IO.FileNotFoundException: Could not load file or assembly 'SolarWinds.NCM.Common, Version=7.4.1.53

 

Product section

Network Configuration Manager

Cause

Unknown

Resolution

  1. Open Programs and Features.
  2. Right-click the SolarWinds Network Configuration Manager under Uninstall or change a program.
  3. Click Repair.
  4. Run the Configuration Wizard ensuring that Database, Website, and Services are selected.