Network Management

There was an error rendering: [Any Widget] on the Orion Web Console

The web console show an error related to rendering error regardless if the account use was admin or not

First published date

4/18/2020 2:29 AM

Last published date

2/25/2025 8:45 PM

Overview

The rendering error has occurred not only with the map widget, kindly refer to the sample screenshot. Another error that can be seen is "There was an error rendering: 02130487800-02130487999"


Product section

Orion Platform

Cause

Rendering resource with error is from Orion Platform and need to check the Orion server and database

Resolution

Resolution A (Index Fragmentation)

  1. Check/Open the file from Diagnostics->DBInfo->IndexFragmentation.csv
  2. Look for the 'Fragmentation' column to verify which table had more than 85% of index fragmentation
  3. To defrag these tables kindly follow the steps suggested on this KB article

Resolution B (clearing the .NET Cache from the root folder manually)

  1. Remote the Orion server
  2. Stop all Orion services
  3. Do a clearing of the content from these folder path:
    • C:\Windows\Microsoft.NET\Framework\v4.0.30319\Temporary ASP.NET Files\root
    • C:\Windows\Microsoft.NET\Framework64\v4.0.30319\Temporary ASP.NET Files\root
  4. Start again all the Orion services
  5. Try to access the web console and verify if the rendering issue still persist

Resolution C (Rebuild the Orion Website)

  1. Follow instructions from the link below