Applications Systems

There was an error connecting to the provider error when adding SMI-S Provider

Test connection failed. Unable to resolve hostname - <host>

First published date

9/3/2021 9:04 PM

Last published date

9/3/2021 9:04 PM

Overview

Error received when adding new SMI-S provider. 
 
There was an error connecting to the provider: {host}.
Test connection failed. Unable to resolve hostname - {host}

srm1.png

Product section

Storage Resource Monitor

Cause

Orion server cannot resolve hostname.

Resolution

Log into your Orion server. Open command prompt.

Lookup the hostname with nslookup and verify that the host can be found. 

image.png

If your host cannot be resolved, Orion cannot find your storage management address. You should add it in your DNS. For a temporary fix, add it to the Orion polling server hosts file.
  1. Log into your Orion server
  2. Open notepad as administrator 
  3. Select File > Open
  4. Select "all files" in the bottom right 
  5. Open file: C:\Windows\System32\drivers\etc\hosts
  6. You can drop in your hostname and IP like line 24 below (format: <IP><TAB><host>)
  7. Save the file and add your SMI-S provider once more
image.png