“There was an error connecting to provider x.x.x.x” when adding NetApp Active IQ Unified Manager (AIQUM REST API) in SRM

2/18/2026 11:55 PM

2/19/2026 4:44 PM

When adding a NetApp Active IQ Unified Manager (AIQUM REST API) provider in Storage Resource Monitor (SRM) via Add Storage Device, the Test Connection fails with:

 

 

 

Storage Resource Monitor

Storage Resource Manager fails to connect to AIQUM due to one or more of the following:

• Incorrect provider type selected

• Incorrect protocol, port, or hostname

• Network or firewall restrictions

• Expired or invalid SSL certificate

• Incorrect AIQUM user role

• API Gateway feature disabled in AIQUM

• Unsupported ONTAP variant (cloud-hosted)

1. Confirm you are using the correct provider type and target

1. In the SolarWinds Platform web console, go to
   Storage Resource Monitor → Storage Summary → Manage Storage Objects → Add Storage Device.

2. Under Choose Device Type, select:
   NetApp Active IQ Unified Manager (AIQUM REST API)
   Do not select NetApp FAS/AFF (ONTAP REST API) here; that is for direct array polling.

3. In Provider Details, use:

   • IP/Hostname: IP or FQDN of the AIQUM server (no URL path, no /gateway/ etc.).

   • Protocol: HTTPS (recommended).

   • Port: 443 for HTTPS (80 only if explicitly using HTTP).

   • Username / Password: AIQUM account created for SRM.

4. Ensure you are not accidentally pointing at a specific ONTAP cluster or a different web port instead of AIQUM.

If any of these fields are incorrect, SRM shows only the generic “error connecting to provider” message.

2. Confirm the ONTAP variant is supported (non‑cloud).

Monitored arrays need to be in version 9.11.1 or higher

From Array Support Info and field experience:

• SRM via AIQUM REST API supports on‑premises NetApp FAS/AFF families monitored by AIQUM.

• Cloud ONTAP variants (e.g., CVO) are not officially supported due to SRM’s licensing model, even though some customers may have them working in limited scenarios.

3. Validate network connectivity from the SRM polling engine.

• Open Powershell and Run the command below:

Test-NetConnection <AIQUM_FQDN> -Port 443

• Browser test from the same server

  • Log on to the SRM poller.

  • Open a browser and navigate to:

    https://<AIQUM_FQDN>:443
    

  • You should see the Active IQ Unified Manager login page.

4. Certificate validation

• • Check that the AIQUM HTTPS certificate: is not expired.

5. Check AIQUM user account and role

Account must be a member of either the default admin or readonly role.

From AIQUM GUI:

1. Log in to Active IQ Unified Manager as an administrator.

2. Go to Settings → Users / Roles.

3. Locate the user account that SRM uses.

4. Ensure the account is mapped to:

   • admin role (full access), or

   • readonly role, per your security policy.

5. If necessary, create a dedicated service account and assign it to one of these roles.

On SolarWinds Platform Web Console,

Run Test Connection again.

6. Ensure the AIQUM API Gateway feature is enabled.

SRM uses the AIQUM API Gateway to proxy ONTAP REST API calls through AIQUM.

If API Gateway is disabled, SRM poller logs show an error similar to:

ERROR SolarWinds.SRM.Polling.HttpApiClient.Exceptions.RequestManagerErrorHandler -
Server responded with message:
{"error":{"message":"API Gateway is disabled. Enable this feature from SETTINGS > GENERAL > Feature Settings from Active IQ Unified Manager GUI.","target":null,"code":null}}

 Please refer to: https://docs.netapp.com/us-en/active-iq-unified-manager/config/concept_api_gateway.html to enable API gateway.

 

1. In SRM, go back to Add Storage Device → NetApp Active IQ Unified Manager (AIQUM REST API).

2. Re‑enter or confirm:

   • AIQUM IP/hostname.

   • Protocol/Port (HTTPS/443).

   • Credentials (admin/readonly role as above).

3. Click Test Connection again.