The task is not showing on other Tech’s profile in Web help desk

Web Help Desk uses tasks to create tickets. A task contains one or more task elements, and each task element provides settings for a new ticket. When the task runs, Web Help Desk creates a ticket for each task element, either sequentially or all at once, depending on the configured task.

In this scenario, a ticket was created with the help of scheduled Tasks. However, when navigating to Setup>Tickets>Tasks, the tasks are not showing on Tech’s profile.

The tasks is not shared with other Users.

When the Tasks is set to Shared:

Option 1:
Contact the Tech who created the Tasks and set the Tasks to Shared.
a. Go to Setup>Tickets>Tasks
b. Open the missing Tasks and set Shared to Yes.
c. Save.

 

Option 2:
If contacting the Tech who created the Tasks,  Update the value of Shared from the Back end

a.      Access your Database Server

b.     Navigate to Table Name: TASK

c.      The table columns for Shared  is the SHARED column.
Values:
1 - Shared
0 - Not Shared

d.     Run an UPDATE QUERY using the query below:

-- Scripts are not supported under any SolarWinds support program or service.
-- Scripts are provided AS IS without warranty of any kind. SolarWinds further
-- disclaims all warranties including, without limitation, any implied warranties
-- of merchantability or of fitness for a particular purpose. The risk arising
-- out of the use or performance of the scripts and documentation stays with you.
-- In no event shall SolarWinds or anyone else involved in the creation,
-- production, or delivery of the scripts be liable for any damages whatsoever
-- (including, without limitation, damages for loss of business profits, business
-- interruption, loss of business information, or other pecuniary loss) arising
-- out of the use of or inability to use the scripts or documentation.

UPDATE TASK SET SHARED = 1 WHERE ID = inseridofthetask;

Legal Disclaimer

Scripts are not supported under any SolarWinds support program or service. Scripts are provided AS IS without warranty of any kind. SolarWinds further disclaims all warranties including, without limitation, any implied warranties of merchantability or of fitness for a particular purpose. The risk arising out of the use or performance of the scripts and documentation stays with you. In no event shall SolarWinds or anyone else involved in the creation, production, or delivery of the scripts be liable for any damages whatsoever (including, without limitation, damages for loss of business profits, business interruption, loss of business information, or other pecuniary loss) arising out of the use of or inability to use the scripts or documentation.