Network Management

The password of the account has expired

How to remove Enforce password policy and Enforce password expiration for the current SQL account being used by the SolarWinds Platform.

First published date

10/18/2018 6:19 AM

Last published date

4/9/2025 3:40 PM

Overview

This article describes how to remove the Enforce password policy and Enforce password expiration message like the below:



OR

You will be able to find this kind of error from OrionWeb.log.

2021-11-10 10:16:33,691 [83] (0) ERROR Solarwinds.Orion.Web.Session.SessionManagerEngine - (null) SYNCHRONIZATION: Failed to synchronize. System.Data.SqlClient.SqlException (0x80131904): Login failed for user "orion". Reason: The password of the account has expired.

Product section

Network Performance Monitor

Cause

The SQL account has a password expiration policy in place.

Resolution

  1. Open SQL Server Management Studio.
  2. Login as SA. 
  3. Go to Security and expand the folder.
  4. Under Logins, right-click on the SolarWindsOrionDatabaseUser account and click Properties.
  5. Make sure to deselect both Enforce password policy and Enforce password expiration.                                   
  6. Run Configuration Wizard and select Database.