The old version of Dameware Central Server cannot be removed shows when upgrading Dameware server

The following notification appears while upgrading the Dameware server to the latest.



When you click OK and then Finish, the upgrade stops and it does not rollback. Then, you will not be able to log in to the central server anymore.

Do the manual uninstallation procedure below.

1. Stop Dameware Server service.
2. Delete the folders below.

• C:\Program Files (x86)\SolarWinds\DameWare Central Server
• C:\Program Files (x86)\SolarWinds\DameWare Remote Support
• C:\ProgramData\DameWare\Server
• C:\ProgramData\SolarWinds\DameWare Development

3. Delete the registry keys below.

• HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\DameWare Development Common Data
• HKEY_CURRENT_USER\Software\DameWare Development\Administration Console
• HKEY_LOCAL_MACHINE\SOFTWARE\DameWare Development Common Data

4. In the registry editor, go to  HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall
5. Right-click the Uninstall key, and then find Dameware.
6. Delete the key that matches with Dameware, and this key removes the application from the Programs and Features list.
7. In the registry editor, go to the HKEY_CLASSES_ROOT\Installer\Products.
8. Right-click the Products key, and then find Dameware.
9. Delete the key that matches Dameware. This key removes any mark that an installation was performed and allows you to run a clean installation again.
10. Open the command line as an administrator, run the command 'sc delete Dameware Server.' and this command will delete the Dameware Server server in Windows Services list. If this does not remove the Dameware service or throws an error, proceed to the next step.
11. In the registry editor, go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services, and then delete the Dameware Server key.
12. Reboot the Windows server, and once up, check if Dameware Server services are removed.
13. Run the Dameware installation again.