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The message "Email is already registered" appears when registering for Dameware Remote Everywhere (DRE)

The message "Email is already registered" appears during registration.

First published date

7/16/2026 8:21 PM

Last published date

7/17/2026 8:15 PM

Overview

If you receive the message "Email is already registered" during sign-up for DRE, it means the email address has already been used. It may be associated with a trial account or an active subscription. It is also possible that the user is unaware of the existing subscription.

 

   

Product section

Dameware Remote Everywhere

Cause

The email address is already registered with DRE.

 

Resolution

  1. Validate the account registered in DRE through the Customer Portal.

    1. Log in to the Customer Portal.
    2. Go to the Licenses tab.
    3. Click Manage License.
    4. Select and expand Dameware Remote Everywhere.
    5. Click "Retrieve Your License Key Information."
    6. A prompt containing a link should appear.
    7. Copy and paste the link into a new browser tab.
    8. The email address shown there is the actual DRE primary/master account.
    9. Complete the registration by entering the password.
    10. If the password does not work, click Forgot Password.
    11. A password reset link will be sent to the email address.
    12. Follow the steps to complete the DRE account registration.

     

    Notes: The main login page for DRE is http://admin.swi-dre.com/.