Network Management
The hostname in active alert is different from the polling detail
This article shows resolution if the hostname is displaying differently for the active alert while comparing it to the node details or the polling details.
First published date
7/2/2019 3:35 PM
Last published date
10/10/2022 2:55 PM
Overview
If the hostname in the active alert is not showing the right and current hostname seen on the node details, database node details or in the actual device itself. This will be the fix or resolution in handling such issue.
Product section
Network Performance Monitor
Cause
If the device hostname was changed. The old hostname will populate on the active alert if the alert was made before the name was change.
Resolution
Validate the issue:
1. Check the node details and compare it to the active alert (triggered alert)
2. Check the configured hostname on the actual device.
3. (Optional) check the caption of the device or node by querying to the database manager on your Orion Server.
Fix the issue:
1. Check the configured trigger action on the alert thru alert manager. Verify the used variable.
2. Update it by changing the variable ${N=SwisEntity;M=Device.Node.Caption}
3. Save and Test the alert.
If the above modification did not resolve the issue, recreate the alert.
1. Check the node details and compare it to the active alert (triggered alert)
2. Check the configured hostname on the actual device.
3. (Optional) check the caption of the device or node by querying to the database manager on your Orion Server.
Fix the issue:
1. Check the configured trigger action on the alert thru alert manager. Verify the used variable.
2. Update it by changing the variable ${N=SwisEntity;M=Device.Node.Caption}
3. Save and Test the alert.
If the above modification did not resolve the issue, recreate the alert.