Applications Systems

The given key was not present in the dictionary when trying to edit a storage object in SRM Orion

he following error appears when you open the Manager Providers page and you cannot make any changes to Storage Providers as a result of the said error: The given key was not present in the dictionary Full error message: Time: 09/06/2016 17:15:11.7462 Server: Microsoft-IIS/8.5 Pipeline: Integrated User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/52.0.2743.116 Safari/537.36 Error Instance: 5605e0ee20994f8aa84e1dc1c3c2b52d User: DOMAIN\username URL: h

First published date

10/12/2018 2:36 PM

Last published date

3/21/2019 6:55 PM

Overview

eThe following error appears when you open the Manager Providers page and you cannot make any changes to Storage Providers as a result of the said error:

The given key was not present in the dictionary

Full error message:

Time: 09/06/2016 17:15:11.7462 Server: Microsoft-IIS/8.5 Pipeline: Integrated User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/52.0.2743.116 Safari/537.36 Error Instance: 5605e0ee20994f8aa84e1dc1c3c2b52d User: DOMAIN\username URL: https://orion:443/Orion/SRM/Admin/Ed...plY3Q9U01QOjE= Referrer: https://orion:443/Orion/SRM/Admin/Ed...plY3Q9U01QOjE= Message: The given key was not present in the dictionary. ErrorSite: mscorlib.Dictionary`2.get_Item ErrorType: System.Collections.Generic.KeyNotFoundException

Product section

Storage Resource Monitor

Cause

Incorrect database entry under the EngineID column in the SRM_Providers or SRM_StorageArrays table.

Resolution

Create a backup of your database.
Open Database Manager on the Orion server.
Click Add default database.
Find the following table:
```
SRM_Providers
```
Right-click table, select Query table.
Execute the default query and click Enable editing.
Update the engine number under the following column:
```
EngineID
```
You can find available engine numbers in Engines table.
Execute the following statement to see if changes has been saved:
```
select * from allengines
```
Do the same for table:
```
SRM_StorageArrays
```

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.