Network Management

ERROR: There was an error communicating with the Orion server in Orion Additional Web Server

The article explains a possible resolution to fixing an error that happens when using the 'Additional Web Console' address to access Orion: There was an error communicating with the Orion server.

First published date

11/29/2018 10:29 PM

Last published date

3/12/2025 3:15 PM

Overview

The article provides a possible resolution to fixing an error that happens when using the 'Additional Web Console' address to access Orion:

There was an error communicating with the Orion server

OrionWeb.log Related Error:

ERROR SolarWinds.VIM.Web.VimProfile - Unable to load VIM user properties from database.
System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> System.ServiceModel.EndpointNotFoundException: There was no endpoint listening at net.tcp://<orion-server>:17777/orion/vim/businesslayer that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details.

Environment: All Additional Web Pollers.

Product section

Orion Platform

Cause

This may be caused by an incorrect address in the websites.

Resolution

  1. Connect to the SolarWinds Platform server.
  2. Open the Database Manager from the SolarWinds Platform folder of the Start menu.
  3. Select Add Orion Server and expand the server and database in bold.
  4. Right-click the database and select New Query.
  5. Paste and execute the following to query the Websites table.
-- Scripts are not supported under any SolarWinds support program or service.
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-- disclaims all warranties including, without limitation, any implied warranties
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-- out of the use of or inability to use the scripts or documentation.

SELECT * FROM [dbo].[Websites]
  1. Check if ServerName and IPAddress match the Additional Web Server.
  2. Remove all excess entries that are not functioning.
  3. Verify that the server name resolves via an NSLOOKUP command from the Main Orion server and the Additional Web Server. Refer to Nslookup.