The Web Console is unable to communicate with the SAM Service Engine

10/9/2018 8:55 PM

10/9/2018 8:55 PM

When clicking on a SAM entity in the Orion Web Console, one of the following messages appears:

 

The Web Console is unable to communicate with the SAM Service Engine.

 

or,

 

There was no response from the SAM Service Engine located at "localservername:17777."

Server Application Monitor

This can occur if a new VM or snapshot replacing the original Orion server has the same host name and IP as the Orion server, or if the old website still exists in the websites table in the database.

1. Restart the NET TCP port sharing service
2. Restart the Orion Services using the Orion Service Manager
3. Wait at least five minutes for polling to occur

 

If this does not resolve the issue, check the Engines and Websites table in Database Manager on the main Orion server.

1. In the Orion Service Manager, stop all Orion services using Start and stop Orion services.
2. Enable table editing.
3. Remove any old websites or engines from both tables.
4. Restart Orion services.
5. Wait at least five minutes for polling to occur.

 

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