Network Management

The TFTP Server cannot be started from NCM after an upgrade

After upgrading to NCM 7.2.1, the TFTP server cannot be started from NCM, but it still works from outside of NCM.NCM Download Error : Cannot Start Solarwinds TFTP Server

First published date

11/1/2018 5:50 PM

Last published date

4/23/2019 2:18 PM

Overview

After upgrading to NCM 7.2.1, the TFTP server cannot be started from NCM, but it still works from outside of NCM.

Product section

Network Configuration Manager

Cause

The issue is caused by NCM using an old TFTP registry entry.

Resolution

Warning:

· Consult your System Administrator before performing the following procedure.

· Save a copy of the original file to your local drive as a backup file, in case you need to roll back later.

1. Uninstall the TFTP Server. The installation location of the TFTP msi is C:\ProgramData\Solarwinds\Installers\SolarWindsTFTPServer.msi on Windows Server 2008 and 2012

Note: If it doesn't uninstall completely through the .msi file, try uninstalling with the steps below:

2. Open the command prompt and type: C:\ProgramData\Solarwinds\Installers\msiexec /x SolarWindsTFTPServer.msi

3. Run regedit.exe to edit the registry

4. Click Find on the Edit menu, and then search for TFTPServerEx.

5. Delete all NCM TFTPServerEx entries. The NCM TFTPServer version is 9.x.x.x, and the folder is linked to the NCM installation folder.

6. Reinstall the TFTP Server

7. Open the command prompt type: cd C:\ProgramData\Solarwinds\Installers\ - msiexec /i SolarWindsTFTPServer.msi

Other Resolution:

Do you have SolarWinds Engineer Toolset installed? Might be the Port / Service was already in use with the Engineer Toolset TFTP

Try uninstalling Engineer Toolset TFTP and then download: http://www.solarwinds.com/free-tools/free-tftp-server

Note: You can also simply Uninstall SolarWinds Engineer Toolset and then install only TFTP server from above download link and check your issue is resolved.

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.