Network Management

The Product Catalog file is missing on the Primary Orion server in Orion

This article discusses the steps to fix an error message in the scalability engine installer: 'The Product Catalog file is missing on the primary Orion server. Run the installer on the primary Orion server, and then rerun the installer on this new server.'

First published date

8/16/2019 10:38 AM

Last published date

2/25/2025 11:34 PM

Overview

When deploying an additional polling engine, web server, or high availability server, an error message pops up preventing the installer to continue.

The Product Catalog file is missing on the primary Orion server. Run the installer on the primary Orion server, and then rerun the installer on this new server.

Product section

Orion Platform

Cause

The product catalog file is missing on the primary Orion server.

Resolution

Resolution 1:

1. Download the Orion installer from the Customer Portal (same version or newer)

2. Run the installer on the main server as administrator

3. Reach the 'Select Products' page in the SolarWinds Setup Wizard

4. Cancel the installation

Resolution 2:

You may need to download the offline Orion Scalability installer from the customer portal.

If that is not available, please contact SolarWinds Technical Support and quote you followed the steps in this KB.

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.