The License has already been activated on this machine. To change the quantity, deactivate the license and activate it again.

License Restriction. Will not allow the same key on the same server twice.
Will need the license to be deactivated from the License Manager first and released back to the Customer Portal.
Once released, you will be able to re-activate the license back to the License Manager.

Applies to:

• SQLS
• DRSC/DMRCC
• DPA (Web Client License Manager)

- The License Server requires the key/UMID to not be in an activated state on the Orion Licensing Server.
- If the license is not parked/deactivated from the HCO/SQLS/DRSC/DMRCC/DPA server to the Customer Portal, you will not be able to activate or update the new maintenance date.

Sample Error when license not parked/released back to the Customer Portal:

1. You will need to deactivate the license first and then process the new license registration with the new amount or renewal date.
2. If the deactivationreceipt.txt file was not saved during offline deactivation, you will need to clear license registry to generate a new UMID.

(a) Standalone License Manager - License Reset utility
(b) DPA Web Client - License Store Corruption Error in DPA

3. After license registry has been cleared, request a temporary key from support if this is done over the weekends and/or a license reset from customerservice@solarwinds.com.

Notes: If you still face issues, please contact customerservice@solarwinds.com with your error message.