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The Feature was blocked at the Remote Device error in Dameware Remote Everywhere while trying to connect to a device

This article shows how to resolve a problem in Dameware Remote Everywhere when a user gets the error "The Feature was blocked at the Remote Device" while trying to connect to a target device

First published date

1/29/2021 12:46 PM

Last published date

1/29/2021 12:46 PM

Overview

The DRE user will get "The Feature was blocked at the Remote Device" after accepting a connection request from a target machine. This will show if the user account does not have proper permissions to do a remote session.

Product section

Dameware Remote Everywhere

Resolution

Log in to the DRE Admin page.
Go to Management > Technicians > click Paul's profile
Go to the Permissions tab and click on Console Feature
Enable the 'Access Remote Desktop' option and click save at the bottom right corner of the page.

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