Security Compliance

The Directory is not empty Error in Patch Manager

You see this error when attempting to download or sync the Third-party catalog in Patch Manager.

First published date

7/27/2021 9:53 PM

Last published date

5/23/2023 6:02 AM

Overview

When using the Patch Manager Update Configuration Wizard to download the SolarWinds Third-party catalog and during the process, you encounter an error stating "the directory is not empty."

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Product section

Patch Manager

Cause

  • This happens when the Temp folder for the Patch Manager credential user is full. 
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you will find this user on the c: drive of the Patch Manager server
C:\Users\Patch\AppData\Local\Temp
  • AV blocking file and folder creation. For example, if the server has WatchGuard Threat Detection and Response application.

Resolution

To resolve this issue,
  • Simply delete all the contents of the Patch user's temp folder. Remember this is a Temp file those files should have cleared out before the need to do this. 
  • Disable/Uninstall AV or Threat detection systems or add exclusion for Patch Manager directories. 
  • For instance, we have seen this issue happening with "Watch Guard Threat Detection and Response System" installed on Patch Manager server.