Network Management

The DNS hostname is too long

NPM or Orion installation error: The DNS hostname is longer than 15 characters. Change the computer name to be less than 15 characters long.

First published date

10/31/2018 8:29 PM

Last published date

4/30/2019 4:09 PM

Overview

Error: The DNS hostname is longer than 15 characters.

Product section

Orion Platform

Cause

The hostname is longer than 15 characters. Microsoft trims any characters beyond the fifteenth in a NetBIOS-resolved hostname. A trimmed hostname may prevent Orion services from properly identifying your SolarWinds Orion Main Polling Engine.

Note: SolarWinds recommends using a DNS hostname that is less than 15 characters long.

Resolution

Change the hostname on your Orion Server to be less than 15 characters.

This procedure may differ slightly based on your operating system.

Using the Windows Search function, search for "name".
Click View your PC name.
Click Rename PC, provide a name that is less than 15 characters long, and complete the renaming.
Restart your computer.

Disclaimer: Please note, any content posted here is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third party content at your own risk, and you will be solely responsible for the incorporation of the same, if any.

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.