Network Management

NCM error: Test failed. Connection refused by x.x.x.x

This article explains how to resolves the NCM connection profile test failure.

First published date

11/29/2018 10:36 PM

Last published date

4/23/2025 8:34 PM

Overview

The Network Configuration Manager (NCM) connection profile test fails even if the customer username and password were correct. The error Test failed. Connection refused by x.x.x.x

Product section

Network Configuration Manager

Cause

This issue is caused by a corrupted profile or incorrect connection profile setting.

Resolution

when performing a test in Connection Profile under Edit Settings view of an NCM node. You encounter the Test Failed. Connection Refused by x.x.x.x error . When you click Login Details, you notice that a different Connection Profile is assigned it will show connection profile SSH Cisco.

To resolve this issue, take the following steps:

1. Check what connection profile customers using to execute scripts, SSH or Telnet select the correct one.

connection profile.jpg

2. If all connection profile sitting are correct follow these steps to recreate a new Connection Profile by clicking Orion Web Console > SETTINGS > All Settings > NCM Settings > Connection Profiles.

3. Delete the old (corrupted) Connection Profile.
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Another Resolution is to use a working Connection Profile.
Ask user to test a working Credential by accessing the device from Solarwinds Server via Putty
If the credential is not yet in the selection of NCM connection profiles, please add it by following the link to Step 2 above.

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.