Security Compliance

Template rules are missing from SEM

Template rules are missing from SEM such that no pre-configured rules can be cloned and the Add Rules Wizard is not able to complete.

First published date

10/18/2018 7:46 PM

Last published date

10/18/2018 7:46 PM

Overview

Template rules are missing from Security Event Manager (formerly Log & Event Manager) such that no pre-configured rules can be cloned and the Add Rules Wizard will not be able to complete.

Product section

Security Event Manager

Resolution

Multiple managers appear in the Manage > Appliances view:

  1. From the Web or AIR console, go to Manage > Appliances.
  2. If there are multiple managers listed, one should show as connected and the other(s) should show disconnected.
  3. Delete any disconnected managers.
  4. Refresh the page, or close and re-launch the application (if the AIR console).
  5. Go to Build > Rules. The rules should now be visible.

If the above fix does not work, there may be an issue with rule files in SEM. This is resolved by upgrading to the same or next version of the SEM.

  1. Download the appropriate version from the SolarWinds Customer Portal.
  2. To run the upgrade, follow the Upgrade Guide in the zip package.

This will copy the necessary files into place. 

If you run into further issues, contact support to troubleshoot.