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Technician is unable to edit a ticket in Web Help Desk

This article explains how to resolve an issue where a technician is unable to edit a ticket in Web Help Desk

First published date

7/9/2020 7:11 AM

Last published date

7/9/2020 7:11 AM

Overview

Technician is not able to update a ticket after another technician touched and updated the ticket.

Product section

Web Help Desk

Cause

Resolution

1. Delete the files inside folders:
<webhelpdesk>/bin/tomcat/temp
<ebhelpdesk>/bin/tomcat/work

2. Restart the Web Help Desk service:
- C:\Program Files\WebHelpDesk\whd_restart.bat - run as administrator

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