Task Factory: receiving error 'Task Factory is not registered on this machine...'

8/24/2021 7:33 PM

12/9/2025 5:19 PM

The following error appears when running packages containing Task Factory components.
 

PragmaticWorks.Common.SoftSecure.Client.LicenseException: Task Factory is not registered on this machine. Please run the PragmaticWorks License Manager Application.

Task Factory (TF)

This error can be caused by the following:

1. No License:
   1. A Task Factory License has not been activated on the machine displaying the error.
2. Expired Maintenance:
   1. The current activated license has expired Maintenance showing in the License Manager, and a higher version of Task Factory is installed that was released after that maintenance date.
3. Multiple Versions:
   1. An older version of Task Factory is still in the machine where the upgraded version is installed. Since different publishers make different versions of Task Factory, it will let both versions install, and it causes various issues outside of the license.

To resolve this error:

1. No License:
   1. Activate a valid Task Factory License Key on the machine displaying the error in the License Manager.
      • (Reach out to SolarWinds Customer Service to validate the License).
2. Expired Maintenance:
   1. If the license maintenance is expired, contact the renewals department at renewals@solarwinds.com. Once the license maintenance is renewed, the error should go away (the license may need to be deactivated/reactivated in the License Manager to reflect any changes). Otherwise, a previous version of Task Factory will need to be re-installed that was released before the license maintenance expiration date.
      • Delete the PragmaticWorks / SentryOne license manager files before re-installing the upgraded version.
        • Here are the licensing paths:
          • C:\ProgramData\PragmaticWorks\licences
          • C:\ProgramData\SentryOne
3. Multiple Versions:
   1. Deactivate all versions of the Task Factory license
   2. Remove all versions of Task Factory.
   3. Install Task Factory.
   4. Activate your Task Factory license.