Network Management

Syslog message date/time cannot be parsed in LA

This article explains what to do if LA is not parsing the syslog date/time.

First published date

5/20/2020 12:34 AM

Last published date

6/4/2020 5:00 AM

Overview

Misssing date/time information is an issue that can occur with Cisco devices.

Product section

Log Analyzer

Cause

"Logging message-counter syslog" and "Service sequence-numbers" are enabled in your Cisco device.

Resolution

Cisco devices need to be configured to skip the counters to see the parsed date/time in the Log Viewer Detail pane.
To skip the counters, type the commands "no logging message-counter syslog" and "no service sequence-numbers" into your Cisco devices.

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