Network Management

Syslog and trap service down after upgrade

Legacy syslog and trap services are not working in down status after NPM Orion has been upgraded

First published date

11/4/2019 5:04 PM

Last published date

6/10/2022 1:57 AM

Overview

This article goes over how to enable the legacy syslog and traps services that are stuck in down status after upgrading to Orion 2019.4

Error found in syslog log file:
INFO SolarWinds.Orion.Common.SWEventLogging The SolarWinds Traps Service is disabled by LegacyTrapServiceDisabled setting. Please check your configuration!
INFO SolarWinds.Orion.Common.SWEventLogging - Solarwinds Trap Service Stopped

Product section

Network Performance Monitor

Cause

Due to continual improvement of the Orion platform, some legacy services have become disabled by default. If a user is not ready to move traps and syslogs over to the new service, they may enable the legacy traps in the advanced configuration options.

Note: This will not migrate the traps or syslogs over to the new trap viewer launched in Orion 2019.4

Resolution

Log in to the Orion Web Console as an administrator and navigate to Advanced Configuration > Global. For example, http://localhost/Orion/Admin/AdvancedConfiguration/Global.aspx.
Scroll down to the SolarWinds.Orion.Core.Common.Settings.LegacyServicesSettings section and clear the check boxes.

3. Hit the save button at the bottom of the screen.
4. Orion services may need to be restarted in the Orion service manager or services.msc if they do not start on their own.

Traps and syslogs should now be working again.

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.