Network Management

Symantec Endpoint Update 158 Blocks SNMP

Symantec Endpoint Protection (SEP) security update #158 contains an update that blocks the execution of SNMP GetBulk operations. This impacts SolarWinds' ability to retrieve SNMP and ICMP data.

First published date

10/31/2018 6:22 PM

Last published date

4/5/2019 4:06 PM

Overview

Symantec Endpoint Protection (SEP) security update #158 released 04 October, 2011 contains an update that blocks the execution of SNMP GetBulk operations. SolarWinds products rely heavily on the ability to retrieve SNMP data using GetBulk. This update has been reported to impact ICMP as well.

Product section

Orion Platform

Resolution

WORKAROUND: Some customers have reported being able to setup an exclustion policy for SNMP and ICMP in SEP as a work around. Synamtec has the detailed instructions for creating an exclusion policy here: https://support.symantec.com/en_US/article.TECH97176.html. (© 2018 Symantec, available at https://support.symantec.com/en_US.html, obtained on 2018).

SOLUTION: We are awaiting a fix from Symantec.

REF: https://www.symantec.com/security_response/securityupdates/detail.jsp?fid=sep&pvid=sep12&year=2011&suid=SEP_12-SU158-20111004.030. (© 2018 Symantec, available at https://support.symantec.com/en_US.html, obtained on 2018).

Disclaimer: Please note, any content posted here is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third party content at your own risk, and you will be solely responsible for the incorporation of the same, if any.

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.