Tools

Survey is sent to a customer after being removed from the Request Type

This article addresses an issue that causes Web Help Desk to send a survey to a client after the survey was removed from the Request Type.

First published date

11/8/2018 3:20 PM

Last published date

11/8/2018 3:20 PM

Overview

Web Help Desk sends a survey to the customer when the survey is removed from the Request Type.

Product section

Web Help Desk

Cause

The user's email address is existing from the Notification Addresses of the deleted Survey.

Resolution

Current Survey

Log in to Web Help Desk.
Click Setup > Surveys > Surveys > [Survey].
Remove the user email address from the Completion Notification Addresses field.
Click Save.

Deleted Survey

Open the Survey table from the WHD database.
Run the following command to restore the deleted survey.
```
UPDATE SURVEY SET DELETED='0' where ID=<SURVEY ID> 
```
Open the survey.
Remove the user's email address from the Completion Notification Addresses field.
Save the survey.
Delete the survey if no longer required.

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