Network Management

Support maintenance error: 3 products with expired maintenance

This article provide steps on how to resolve license error after renewing support maintenance:

First published date

11/1/2018 9:33 PM

Last published date

5/1/2020 9:31 AM

Overview

This article provides brief information and steps to resolve the following error after renewing support maintenance:

< 3 Products with expired maintenance >

Product section

Network Performance Monitor

Cause

The issue is caused when a user has not synchronized the licenses yet.

Resolution

The complete process to synchronize Orion licenses can be located here:

Synchronize licenses for Orion Products

Open the SolarWinds License Manager.
Select all 3 products that listed.
Click Synchronize.
Note: All three licenses should synchronize successfully.
Close and re-open the Orion Web Console.

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.