Customer Service

Support for products with an expired license

This article gives information on the maintenance support for products with expired licenses.

First published date

11/29/2018 10:19 PM

Last published date

9/8/2025 8:56 PM

Overview

This article gives information on the maintenance support for products with expired licenses.

Product section

Customer Service

Resolution

Active maintenance entitles you to receive 24/7 Technical Support, new releases, and product hot fixes until maintenance expires. If a Technical Support ticket is opened with an expired maintenance license, your ticket will be transferred to the Customer Service teams.

Please note that with perpetual SolarWinds licenses, you can continue to use product features (for example, monitoring and editing your devices) after maintenance expires. You can check Product Maintenance Features and Renewals information here:

Product Maintenance Features and Renewals Information

If you wish to renew your Maintenance, please refer to the following article:

How do I renew the maintenance on my license

Once license maintenance has been renewed, and the license is no longer expired, you can contact Technical Support regarding any technical queries or issues for their product(s).

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.