Network Management

Stuck inventory status during inventory scans in NCM

When you are running NCM Inventory scans (reports or jobs), you notice that the Status progress bar has not moved for several hours, indicating that the Inventory scans are stuck.

First published date

10/15/2018 7:02 PM

Last published date

6/12/2023 6:28 PM

Overview

When you are running Inventory scans (reports or jobs), you notice that the Status progress bar has not moved for several hours, indicating that the Inventory scans are stuck.
 

To check the status:
 

  1. From the Orion Web Console, click My Dashboards > Configs > Configuration Management.
  2. Click the Inventory Status tab.

 

ncm_inventory.png

 

Product section

Network Configuration Manager

Cause

Unknown

Resolution

  1. Open the Database Manager.
  2. Click Add default server.
  3. Click NCM_InventoryQueue on the left side of the screen.
  4. On the Execute query tab, as shown below, click Enable table editing.
  5. Right-click the queue under the Results tab, and click Delete. ncm_inventoryDB.png
  6. Refresh the Inventory Status from the Configs tab, and the page should be working:
    1. From the Orion Web Console, click My Dashboards > Configs > Configuration Management.
    2. On the Config Management tab, select one or more nodes and click Update Inventory.
If the issue persists, upgrade to the latest version of NCM.