Network Management

SolarWinds Orion Installer interrupted during preflight check

This article explains what to do if you received the following SolarWinds Orion Installer error: Unable to start preflight checks, close the installer, log out of the server where you are installing Orion Platform products, and log in again using a local administrator account.

First published date

10/29/2018 1:07 PM

Last published date

12/28/2021 5:30 PM

Overview

When you launch the SolarWinds Orion Installer, it is interrupted with the following error:

Unable to start preflight checks


Product section

Orion Platform

Cause

The issue is caused by a variety of permissions and policy settings

Resolution

Scenario 1

  1. Close the Installer and log out of the server where you are installing Orion Platform products.
  2. Log in to the server as a local administrator. (Do not use a domain account that can be subject to domain policies or restrictions.)
  3. For the Offline environment, disable the "Automatically detect settings" as follows:
    • Navigate to Control Panel > Internet Options. Switch to the Connections tab and click LAN settings.
 Control Panel > Internet Properties > Connections > LAN Settings
(Screenshots property of © 2021 Microsoft Corporation. All rights reserved.)
  1. Rerun the SolarWinds Orion offline Installer.

Scenario 2

You are installing HF installer and have this Error 
Please download the Full Orion offline installer from the Customer portal instead and run the installer 

Scenario 3

Disable antivirus and endpoint protection software


Scenario 4

Pre-stage the files and use Centralized Upgrade