Tools

Slowness after upgrading to WHD 12.8.5

After upgrading to WHD 12.8.5, WHD is reported as running slow(er).

First published date

4/7/2025 9:14 PM

Last published date

4/23/2025 5:28 PM

Overview

After upgrading to version 12.8.5, some users have reported experiencing a noticeable slowdown in application performance. The type of slowness observed with the application are:

General slowness
Loading, searching or exporting assets

Product section

Web Help Desk

Cause

The root cause of this issue is related to the WHD Cryptography decryption algorithm, which was introduced in this version to address a previously reported security concern.

Resolution

Important

This issue has been now been addressed in the WHD 12.8.5 HF2 Release

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