Tools

Slow or laggy display performance during a remote session in Dameware Mini Remote Control (MRC)

This article shows an alternative way to improve the display performance of Dameware.

First published date

5/1/2020 9:29 PM

Last published date

5/1/2020 9:29 PM

Overview

There is some situation that a Mini Remote Control user will experience display performance issues such as slow or laggy resolution during the remote session. Usually, it happens when a host or remote user not directly connected to the local network or connected via a VPN.

Product section

Dameware Remote Support & Mini Remote Control

Cause

Possible network congestion issues or, if connected via VPN, VPN configuration issue

Resolution

You may perform network troubleshooting if you find network issues and check the VPN configuration. You may also perform the following:

1. In Mini Remote Control, click View.

2. Select Default Host Properties.

3. Select the box "Use Slow Link Optimization."

4. Click Apply, then OK.

5. Select Apply All.

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