Tools

Set up Web Help Desk to be accessible outside your network

This article describes how to configure Web Help Desk with a public server name or IP address so it will be accessible outside the local network.

First published date

10/24/2018 7:15 PM

Last published date

2/5/2020 9:18 PM

Overview

This article describes how to configure Web Help Desk to be accessible outside of your local network.  

Product section

Web Help Desk

Resolution

Web Help Desk 12.5 and later

  1. Click Setup > General > Options.
  2. In the Server DNS Name field, enter a Fully Qualified Domain Name (FQDN) or DNS Name/Public IP address that can be reached by systems inside and outside of your local network.

  3. Click Save.
  4. If you are using the default port, change the Web Help Desk listening port setting.
    1. Click Server Options.
    2. Modify the HTTP and HTTPS ports as required.
    3. Click Save.
  5. Restart Web Help Desk (Stop and start Web Help Desk). 

Web Help Desk 12.4.2 and earlier

  1. Click Setup > General > Options.
  2. In the DNS Name field, enter a DNS name or public IP address that can be reached by systems inside and outside of your local network. 
  3. Click Save.
  4. If you are using the default port, change the Web Help Desk listening port setting (if required).
  5. Navigate to your WebHelpDesk directory.
    • macOS:  /Library/WebHelpDesk    
    • Microsoft® Windows®:  \Program Files\WebHelpDesk    
    • Linux: /usr/local/webhelpdesk
  6. Navigate to the conf directory.
  7. Open the whd.conf file in a text editor (such as Notepad).
  8. Locate and modify the DEFAULT_PORT setting.
  9. Save your changes. 
  10. Restart Web Help Desk (Stop and start Web Help Desk).