Tools

Set the default settings for ticket e-mail recipients in Web Help Desk

This article will help Clients to set who will be the default email recipients when doing Save & email in tickets.

First published date

10/18/2018 10:24 AM

Last published date

4/26/2022 9:36 PM

Overview

This article describes how to set the default settings for ticket e-mail recipients.

Product section

Web Help Desk

Resolution

Default settings for e-mail recipients for tickets can be set in two locations based on whether the request type is assigned to a tech group.

Request types not assigned to a tech group

Click Setup > Tickets > Options > Tech Options.
Configure the following field options.
Click Save.

Request types assigned to a tech group

Click Setup > Techs > Tech Group.
Click a tech group.
For example: E-mail Reports.
Click the Tech Group Levels tab.
Configure the following field options:
Click Save.

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