Tools

Set the WHD Asset Discovery Connection to sync with existing assets only

This article describes how to synchronize Web Help Desk with your existing assets only. This article may be helpful for issues with duplicate asset issues.

First published date

10/24/2018 7:11 PM

Last published date

10/24/2018 7:11 PM

Overview

This article describes how to set the Web Help Desk Asset Discovery Connection to only sync with existing assets.

Product section

Web Help Desk

Resolution

Log in to the Web Help Desk Administrator Console using an Administrator account.
Go to Setup > Assets > Discovery Connections.
Open the Asset Discovery Connection that you want to sync.
Click Edit.
Select the Sync with Existing Assets Only checkbox, and click Save.
Click Save, and then click Done.
Sync the Asset Discovery Connection.

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