Tools

Set a maximum ticket attachment size in the Web Help Desk

This article describes how to set a maximum attachment size for all file upload areas of Web Help Desk.

First published date

10/24/2018 6:29 PM

Last published date

9/10/2020 3:24 PM

Overview

There are situation where the customer would need to increase the size of their attachment in the tickets. This settings is need to be done within the Web Help Desk Portal.

Product section

Web Help Desk

Resolution

Log in to Web Help Desk.
Click Setup > General > Options.
In the Max Attachment Size field, enter the maximum attachment size in MB.
Click Save.
All attachments attached to a ticket cannot exceed your entered value.

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