Tools

Set Web Help Desk to run on port 80

This article describes how to configure Web Help Desk to run on HTTP port 80 instead of HTTPS port 8081.

First published date

10/24/2018 8:59 PM

Last published date

10/1/2019 4:41 PM

Overview

By default, Web Help Desk runs on HTTPS port 8081. If you do not need Microsoft Internet Information Services (IIS), you can configure Web Help Desk to run on HTTP port 80.

Product section

Web Help Desk

Resolution

By default, Web Help Desk runs on HTTPS port 8081. To configure Web Help Desk to run on HTTP port 80:

  1. Log in to the Web Help Desk server as an administrator. 
  2. Stop IIS.
    1. Open Services in the Windows operating system. 
    2. Stop the Word Wide Web Publishing Service.
    3. Close the Services window.
  3. Stop Web Help Desk.
  4. Navigate to the Web Help Desk home directory.
    • Apple OSX: /Library/WebHelpDesk
    • Microsoft Windows: \Program Files\WebHelpDesk\conf\
    • Linux: /user/local/webhelpdesk
  5. In the home directory, open the whd.conf file in a text editor. 
  6. Set the DEFAULT_PORT variable to 80, and then save the file.
  7. Start Web Help Desk.
    You can now access Web Help Desk through port 80.
    If you cannot access Web Help Desk, clear your browser cache and try again. See HTTP Status 404 error when accessing Web Help Desk for troubleshooting information.