Network Management

Services are unable to run with error code 10061

This article describes the issue when you experience error code 10061 upon opening the Web Console or when navigating on the website. Some of the services are suspended/stopped.

First published date

11/29/2018 10:23 PM

Last published date

1/12/2023 1:17 PM

Overview

This article describes the issue when you experience error code 10061 upon opening the Web Console or when navigating on the website. Some of the services are suspended/stopped.

Product section

Network Performance Monitor

Cause

This issue occurs due to blocked communication port. This happens when the client (ASP.NET) tries to call the Solarwinds service and application on the Windows Web Server machine.

Resolution

Check the firewall and ensure that Orion port requirements are not blocked.
- For the list of required port number, refer to: Port Requirements for all SolarWinds Products
Try to temporarily turn of the firewall and see if this resolves the issue.
Open the command prompt and type netstat -ano to check if the required port number is active or if there are other applications that are using SolarWinds communications port.

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.